UK Careers - CRM

The Data and Technology Enablement team is responsible for the Group’s customer relationship management (CRM) software, data management and data governance.
The team supports the streamlining and improvement of collecting customer interactions, the wider sales process and marketing campaigns. We gather customer information from a variety of sources and maintain the CRM software and its integration into other Megger systems.
We support Megger’s Marketing department with the data and functionality to generate brand awareness and ultimately acquire leads that are passed through to our Sales teams. We provide support, training and the systems that enable our Sales and Customer Service departments to provide a high level of customer support to execute Megger’s strategy, putting our Customers First.
An important element of our support is using the CRM systems to centralise certain data and processes, to work toward providing a 360 view of our customers, managing potential leads and opportunities, automating processes where possible and storing customer information.
Within our team, we offer the first line technical support, working closely with our IT department to develop and maintain the CRM systems and applications. We develop improvements, such as custom features and modules, and work with IT to provide a successful integration of other internal systems used at Megger. In addition, we troubleshoot and fix CRM issues and errors, whilst ensuring a high level of security and compliance in relation to our customers data.
Another important role within our team, is ensuring data management and governance for a variety of data aspects within our company. We ensure that a wide variety and amount of data is accurate, consistent, secure and accessible to the relevant stakeholders and users. We develop and support the implementation of policies, and procedures, establishing and maintaining data standards, quality, and governance whist integrating and migrating data from different sources and platforms, as well as evaluating and recommending data management tools and technologies.